USEA Support Services Center
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Join, Update, & Renew Membership
How do I print a temporary member card?
How are you able to charge my auto renewal and how do I know my credit card information is safe?
Do I have to join for the whole year?
Why is there a $5.00 COVID-19 fee added to my membership fee?
I don’t want to continue receiving USEA emails. How can I unsubscribe?
How do I add or update a credit card?
I registered my horse with FEI and/or USEF but USEA’s Online Services doesn’t show my registration.
Why is my change of ownership request still pending?
If the transfer of ownership is still pending, can I register the horse for an event?
How do I transfer ownership of a horse?
I’m having trouble uploading my Coggins in Xentry.
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Event Prize List/Omnibus/Calendar of Events
When printing the USEA Omnibus the formatting is lost.
Do I need to be a USEA member to compete?
If I submit my entry as soon as the event opens, does that guarantee my spot to compete in the event?
Who can use Xentry? Do I have to be a USEA member?
Do I have to register my horse with the USEA to use Xentry?
Xentry says I am not qualified for a particular event level/division.
How do I enter a horse not listed in my profile?
What does Xentry mean?
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Payments & Refunds
I submitted my entry, how do I go back and pay?
I paid for my entry but haven't been charged yet.
I paid for my entry, but the event secretary say's they don't have it, what now?
Why do you have to charge a handling and transfer fee for credit cards?
Is Xentry free if you want to pay by check?
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eSignature & Link Accounts
How can I give permission for someone else to enter me into an event using Xentry?
Do I still have to mail in my signatures, Coggins and deposits?
I wasn't emailed an eSignature link?
I filled out my entry but don’t see any eSignatures listed.
I'm a Parent and need to Esign my child's entry but I wasn't emailed an esignature link.
Where can I see live scoring for an event?
Why aren't my results aren't showing in my competition record?
USEA Intercollegiate Eventing Program
I want to sign up for the Intercollegiate Program, but my school isn't listed as an affiliate.
If my school has an equine program, how do we get our school to be included in the program?
What does a school need to submit to be considered for this program?
What documentation do I need to submit to receive a collegiate member discount?
Why do I have to pay for the full membership before I can get the discounted rate?
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USEA Interscholastic Eventing League (IEL)
Who can participate in the USEA Interscholastic Eventing League (IEL)?
How does our team register?
Who do I contact about hosting an IEL team challenge?
Troubleshooting Tips for Joining Teams Meetings