Payments & Refunds

Registration payments, cancellations & refunds.

I submitted my entry, how do I go back and pay?
If you signed up for the event through Xentry, you will be able to pay for the entry through Xentry.   If you submitted your entry through a different event...
Thu, 12 Dec, 2019 at 2:22 PM
I paid for my entry, but the event secretary say's they don't have it, what now?
Many times the issue is that the money hasn't reached the attention of the secretary. Please contact the USEA account staff to help you track down your...
Tue, 30 Sep, 2014 at 2:28 PM
Why do you have to charge a handling and transfer fee for credit cards?
The fee being charged is a handling and transfer fee.  Not all events in the country are able to, or want to, accept credit cards, so the USEA is offering a...
Tue, 3 Mar, 2020 at 12:54 PM
Is Xentry free if you want to pay by check?
Yes, it is free for all to use.  Paying by credit card is optional.
Wed, 22 May, 2013 at 3:34 PM
If I am entering multiple horses can I pay for them all online with one handling and transfer fee?
Yes, multiple horses for multiple riders can be paid at the same time using one credit card payment.
Tue, 22 May, 2018 at 10:41 AM
Which credit cards does Xentry accept?
MasterCard and Visa. We have no current plans to support American Expresses because of recent changes in their fee structure.
Wed, 22 May, 2013 at 3:37 PM
Can you pay for your entry with PayPal?
No, we have no current plans to use PayPal.
Tue, 10 Dec, 2019 at 3:27 PM
When is my payment sent to the Secretary of the event?
Once an entry is paid, the Secretary of the event is immediately notified of the entry through an email. Though the event is notified of the payment, the US...
Wed, 22 May, 2013 at 3:39 PM
What if I need a refund?
Though, refunds need to be arranged through the event secretary, please submit a support ticket to the USEA if there are problems with credit card payments....
Mon, 27 Oct, 2014 at 2:24 PM
Will competitors be able to stop payment on their credit card if the event is cancelled or they scratch?
Accepting credit cards is always a risk as stop payment is allowed on most all credit cards. However, the USEA will hope that members will go through the pr...
Wed, 22 May, 2013 at 3:44 PM