USEA Support Services Center

Join, Update, & Renew Membership 3

• How do I print a temporary member card?
• How are you able to charge my auto renewal and how do I know my credit card information is safe?
• Do I have to join for the whole year?

Unsubscribe 1

• I don’t want to continue receiving USEA emails. How can I unsubscribe?

Payment Information 1

• How do I add or update a credit card?

Registration 8

• I registered my horse with FEI and/or USEF but USEA’s Online Services doesn’t show my registration.
• Why is my change of ownership request still pending?
• If the transfer of ownership is still pending, can I register the horse for an event?
• How do I transfer ownership of a horse?
• I’m having trouble uploading my Coggins in Xentry.

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Event Prize List/Omnibus/Calendar of Events 3

• When printing the USEA Omnibus the formatting is lost.
• Do I need to be a USEA member to compete?
• If I submit my entry as soon as the event opens, does that guarantee my spot to compete in the event?

Xentry 12

• Who can use Xentry? Do I have to be a USEA member?
• Do I have to register my horse with the USEA to use Xentry?
• Xentry says I am not qualified for a particular event level/division.
• How do I enter a horse not listed in my profile?
• What does Xentry mean?

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Payments & Refunds 11

• I submitted my entry, how do I go back and pay?
• I paid for my entry, but the event secretary say's they don't have it, what now?
• Why do you have to charge a convenience fee for credit cards?
• Is Xentry free if you want to pay by check?
• If I am entering multiple horses can I pay for them all online with one handling and transfer fee?

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eSignature & Link Accounts 6

• How can I give permission for someone else to enter me into an event using Xentry?
• Do I still have to mail in my signatures, Coggins and deposits?
• Xentry eSignature - What happens if I don't receive an eSign link?
• I filled out my entry but don’t see any eSignatures listed.
• I received an Esignature request, what do I do now?

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Qualifications 0

Event Details 1

• Where can I see live scoring for an event?

Intercollegiate 8

• I want to sign up for the Intercollegiate Program, but my school isn't listed as an affiliate.
• If my school has an equine program, how do we get our school to be included in the program?
• What does a school need to submit to be considered for this program?
• What documentation do I need to submit to receive a collegiate member discount?
• Why do I have to pay for the full membership before I can get the discounted rate?

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