USEA Support Services Center

Join, Update, & Renew Membership 4

• How do I print a temporary member card?
• How are you able to charge my auto renewal and how do I know my credit card information is safe?
• Do I have to join for the whole year?
• Why is there a $5.00 COVID-19 fee added to my membership fee?

Unsubscribe 1

• I don’t want to continue receiving USEA emails. How can I unsubscribe?

Payment Information 1

• How do I add or update a credit card?

Registration 8

• I registered my horse with FEI and/or USEF but USEA’s Online Services doesn’t show my registration.
• Why is my change of ownership request still pending?
• If the transfer of ownership is still pending, can I register the horse for an event?
• How do I transfer ownership of a horse?
• I’m having trouble uploading my Coggins in Xentry.

View all 8

Event Prize List/Omnibus/Calendar of Events 3

• When printing the USEA Omnibus the formatting is lost.
• Do I need to be a USEA member to compete?
• If I submit my entry as soon as the event opens, does that guarantee my spot to compete in the event?

Xentry 12

• Who can use Xentry? Do I have to be a USEA member?
• Do I have to register my horse with the USEA to use Xentry?
• Xentry says I am not qualified for a particular event level/division.
• How do I enter a horse not listed in my profile?
• What does Xentry mean?

View all 12

Payments & Refunds 12

• I submitted my entry, how do I go back and pay?
• I paid for my entry but haven't been charged yet.
• I paid for my entry, but the event secretary say's they don't have it, what now?
• Why do you have to charge a handling and transfer fee for credit cards?
• Is Xentry free if you want to pay by check?

View all 12

eSignature & Link Accounts 5

• How can I give permission for someone else to enter me into an event using Xentry?
• Do I still have to mail in my signatures, Coggins and deposits?
• I wasn't emailed an eSignature link?
• I filled out my entry but don’t see any eSignatures listed.
• I'm a Parent and need to Esign my child's entry but I wasn't emailed an esignature link.

Qualifications 0

Event Details 1

• Where can I see live scoring for an event?

Competition Results 1

• Why aren't my results aren't showing in my competition record?

USEA Intercollegiate Eventing Program 8

• I want to sign up for the Intercollegiate Program, but my school isn't listed as an affiliate.
• If my school has an equine program, how do we get our school to be included in the program?
• What does a school need to submit to be considered for this program?
• What documentation do I need to submit to receive a collegiate member discount?
• Why do I have to pay for the full membership before I can get the discounted rate?

View all 8

USEA Interscholastic Eventing League (IEL) 3

• Who can participate in the USEA Interscholastic Eventing League (IEL)?
• How does our team register?
• Who do I contact about hosting an IEL team challenge?

Connectivity Tips 1

• Troubleshooting Tips for Joining Teams Meetings